{"id":2123,"date":"2025-08-29T15:13:57","date_gmt":"2025-08-29T03:13:57","guid":{"rendered":"https:\/\/www.workstem.com\/au\/blog\/%e8%87%aa%e5%8b%95%e8%8d%89%e7%a8%bf\/"},"modified":"2025-11-26T04:00:13","modified_gmt":"2025-11-25T15:00:13","slug":"top-5-cleaning-award-mistakes-that-trigger-fair-work-audits","status":"publish","type":"post","link":"https:\/\/www.workstem.com\/au\/blog\/top-5-cleaning-award-mistakes-that-trigger-fair-work-audits\/","title":{"rendered":"Top 5 Cleaning Award Mistakes That Trigger Fair Work Audits"},"content":{"rendered":"<div class='post-index' id='post-index'><a href='###' id='post-index-close'><i class='fa fa-list'><\/i><\/a>\r\n\t\t\t\t<h3 class='post-index-title'>Table of content<\/h3>\r\n\t\t\t\t<div class='post-index-inner' id='post-index-inner'>\r\n\t\t\t\t<ol class='post-index-list'><li class=\"post-index-item\" data-tt=\"title-idx-0\" ><a href=\"###\"title=\"Top1\uff1aEmployee Misclassification (The $50k Mistake)\">Top1\uff1aEmployee Misclassification (The $50k Mistake)<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-1\" ><a href=\"###\"title=\"Top2\uff1a Incorrect Overtime Calculations\">Top2\uff1a Incorrect Overtime Calculations<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-2\" ><a href=\"###\"title=\"Top3\uff1aUnpaid Travel Time (2025 Update)\">Top3\uff1aUnpaid Travel Time (2025 Update)<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-3\" ><a href=\"###\"title=\"Top4: Wrong Casual Loading Application\">Top4: Wrong Casual Loading Application<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-4\" ><a href=\"###\"title=\"Top5: Ignoring Split Shift Rules\">Top5: Ignoring Split Shift Rules<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-5\" ><a href=\"###\"title=\"How Workstem Helps to Avoid These Mistakes?\">How Workstem Helps to Avoid These Mistakes?<\/a><\/li><li class=\"post-index-item\" data-tt=\"title-idx-6\" ><a href=\"###\"title=\"FAQs About the Cleaning Services Award\u00a0 2025\">FAQs About the Cleaning Services Award\u00a0 2025<\/a><\/li><\/ol>\r\n\t\t\t<\/div><\/div>\r\n\t\t\t<script>\r\n\t\t\t$(function(){\r\n\t\t\t\tvar contIdxHeight = $('#post-index-inner').height()+20;\r\n\t\t\t\t$('#post-index-inner').css('height',contIdxHeight+'px');\r\n\t\t\t\t$('#post-index-close').on('click',function(){\r\n\t\t\t\t\tif($('#post-index-inner').height()>20) {\r\n\t\t\t\t\t\t$('#post-index-inner').css('height',0);\r\n\t\t\t\t\t\t$('#post-index-inner').css('padding-top',0);\r\n\t\t\t\t\t} else {\r\n\t\t\t\t\t\t$('#post-index-inner').css('height',contIdxHeight+'px');\r\n\t\t\t\t\t\t$('#post-index-inner').css('padding-top','20px');\r\n\t\t\t\t\t}\r\n\t\t\t\t});\r\n\t\t\t\t$('.post-index-item').on('click',function(){\r\n\t\t\t\t\tvar tt=$(this).data('tt');\r\n\t\t\t\t\tscrollPosition(document.getElementById(tt));\r\n\t\t\t\t});\r\n\t\t\t});\t\r\n\t\t\t<\/script><div class='post-content-full'><p>As a cleaning company operating in Australia, compliance with the Cleaning Services Award 2025 is crucial for your business\u2019s legal security and financial health. Failing to adhere to award standards can lead to significant penalties from the Fair Work Commission. This blog outlines the top five common mistakes that could trigger a Fair Work audit, helping you stay informed and compliant.<\/p>\n<h2 id=\"title-idx-0\" class=\"icon-anchor\">Top1\uff1aEmployee Misclassification (The $50k Mistake)<\/h2>\n<p>The Error: Paying Level 3 cleaners (hazardous waste) at Level 1 rates (basic cleaning).<\/p>\n<p>Case Study: Sydney Cleaning Co. fined $52,800 for underpaying 7 hospital cleaners by $7.54\/hr over 2 years.*<br \/>\nThe Fix:<\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><strong>Level<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>Key Duties<\/strong><\/td>\n<td style=\"text-align: center;\"><strong>2025 Base Rate<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\">1<\/td>\n<td style=\"text-align: center;\">Vacuuming, trash removal<\/td>\n<td style=\"text-align: center;\">$23.56<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\">3<\/td>\n<td style=\"text-align: center;\">Biohazard cleaning, PPE use<\/td>\n<td style=\"text-align: center;\">$25.20<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\">5<\/td>\n<td style=\"text-align: center;\">Site management<\/td>\n<td style=\"text-align: center;\">$28.37<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"title-idx-1\" class=\"icon-anchor\">Top2\uff1a Incorrect Overtime Calculations<\/h2>\n<p>The Error: Not paying overtime after 10 hours\/day or 38 hours\/week<\/p>\n<p>Miscalculating rates (1.5x first 2 hours, 2x thereafter)<\/p>\n<p>Penalty: Up to $18,780 per violation<\/p>\n<p>Correct Formula: Weekday Overtime<\/p>\n<ul>\n<li>Hours 38-40: 1.5x<\/li>\n<li>Hours 40+: 2x<\/li>\n<\/ul>\n<h2 id=\"title-idx-2\" class=\"icon-anchor\">Top3\uff1aUnpaid Travel Time (2025 Update)<\/h2>\n<p>The Error: Not paying for time between job sites.<\/p>\n<p>Case Study: Melbourne office cleaner awarded $14,200 backpay for unpaid inter-site travel.<\/p>\n<p>New Rules:<\/p>\n<ul>\n<li>Travel &gt;30 mins between sites = paid work time<\/li>\n<li>Counts toward daily overtime threshold<\/li>\n<\/ul>\n<h2 id=\"title-idx-3\" class=\"icon-anchor\">Top4: Wrong Casual Loading Application<\/h2>\n<p>The Error:<\/p>\n<ul>\n<li>Forgetting the 25% loading<\/li>\n<li>Applying it after penalties (should be before)<\/li>\n<\/ul>\n<p>Correct Calculation:<\/p>\n<ul>\n<li>Base Rate \u00d7 1.25 = Casual Rate<\/li>\n<li>Then apply penalties<\/li>\n<\/ul>\n<p>Example: Level 4 Casual on Sunday:<\/p>\n<ul>\n<li>$26.65 \u00d7 1.25 = $33.31<\/li>\n<li>$33.31 \u00d7 1.5 (Sunday) = $49.97\/hr<\/li>\n<\/ul>\n<h2 id=\"title-idx-4\" class=\"icon-anchor\">Top5: Ignoring Split Shift Rules<\/h2>\n<p>The Error: Not paying 3-hour minimum engagements per shift segment.<\/p>\n<p>Penalty: Typical backpay of $2,800 per employee<\/p>\n<p>Compliance Checklist:<\/p>\n<ul>\n<li>Pay 3h minimum for AM and PM shifts<\/li>\n<li>Track travel time between splits<\/li>\n<li>Apply penalties separately to each engagement<\/li>\n<\/ul>\n<h2 id=\"title-idx-5\" class=\"icon-anchor\">How Workstem Helps to Avoid These Mistakes?<\/h2>\n<p>Simplify award interpretation and payroll processing with <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/\" target=\"_blank\" rel=\"noopener\">Workstem<\/a>,<\/span> the all-in-one <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/\" target=\"_blank\" rel=\"noopener\">workforce management &amp; payroll software<\/a> <\/span>designed for every industry. <span style=\"font-weight: 400;\">Our system supports <\/span><b>122+ modern awards &amp; 34 EAs<\/b><span style=\"font-weight: 400;\">, including the<\/span><b> Cleaning Services Award 2025<\/b><span style=\"font-weight: 400;\">, and keeps you up-to-date with changes in wage rates, penalty rates, and overtime rules.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managing payroll under the Cleaning Services Award 2025 can be complex. Workstem\u2019s workforce management software ensures:<\/span><\/p>\n<ul>\n<li>Our award interpretation software<\/li>\n<li>Auto-calculates penalties + casual loading<\/li>\n<li>Flags classification errors<\/li>\n<li>Generates Fair Work-compliant payslips<\/li>\n<li>Seamless integrations with<span style=\"color: #3366ff;\"> <a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/product\/integrations\/xero\/\" target=\"_blank\" rel=\"noopener\">Xero<\/a>, <a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/product\/integrations\/netsuite\/\" target=\"_blank\" rel=\"noopener\">NetSuite<\/a><\/span>, and more<\/li>\n<\/ul>\n<p>Choose from our <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/pricing\/\" target=\"_blank\" rel=\"noopener\">Standard or Advanced plan<\/a><\/span> to suit your business needs, and stay Fair Work compliant with confidence.<\/p>\n<p><a href=\"https:\/\/www.workstem.com\/au\/contact\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">Book a free demo<\/span><\/a> with our payroll experts and experience how Workstem can streamline your payroll and workforce operations.<\/p>\n<h2 id=\"title-idx-6\" class=\"icon-anchor\">FAQs About the Cleaning Services Award\u00a0 2025<\/h2>\n<p><strong>Q1: What\u2019s new in the 2025 Cleaning Services Award?<\/strong><\/p>\n<p>A1: 3.5% minimum wage increase (projected) for all cleaner levels\uff1bStronger record-keeping requirements for remote\/work-from-home cleaners\uff1bClarified overtime rules for mobile workers (travel time between sites now counts toward daily hours).<\/p>\n<p><strong>Q2: Are casual cleaners entitled to the same benefits as part-time or full-time employees?<\/strong><\/p>\n<p>A2: No, casual cleaners receive a casual loading but do not have access to paid leave benefits provided to part-time or full-time employees.<\/p>\n<p><strong>Q3: What are the common penalties for misclassifying cleaning staff?<\/strong><\/p>\n<p>A3: Employers can face fines and legal penalties if they incorrectly classify cleaning staff or fail to comply with the pay rates set forth in the Cleaning Services Award.<\/p>\n<p><strong>Q4: Do part-time cleaners get penalty rates?<\/strong><\/p>\n<p>A4: Yes! Part-timers receive the same penalties as full-timers:<\/p>\n<ul>\n<li>125% Saturdays<\/li>\n<li>150% Sundays<\/li>\n<li>250% Public Holidays<\/li>\n<\/ul>\n<p><strong>Q5: Can Workstem help with casual employee management?<\/strong><\/p>\n<p>A5: Absolutely. Workstem supports casual loading, dynamic rosters, and real-time tracking to ensure casual workers are paid correctly and fairly under the award.<\/p>\n<p><strong>Q6: Is Workstem compliant with Fair Work and STP2?<\/strong><\/p>\n<p>A6: Yes, Workstem is fully compliant with Fair Work obligations and Single Touch Payroll Phase 2 (STP2), ensuring seamless reporting to the ATO.<\/p>\n<p><strong><em>Read More:\u00a0<\/em><\/strong><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/blog\/cleaning-services-award-guide\/\" target=\"_blank\" rel=\"noopener\">Cleaning Services Award Guide [MA000022]<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/glossary\/cleaning-services-award\/\" target=\"_blank\" rel=\"noopener\">Cleaning Services Award<\/a><\/span><\/p>\n<p><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.workstem.com\/au\/glossary\/awards\/\" target=\"_blank\" rel=\"noopener\">Awards<\/a><\/span><\/p>\n<p>Automate MA000022 compliance with Workstem\u2019s payroll software. <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/au.hrm.workstem.com\/registry\/?locales=en_au&amp;_gl=1*jlp276*_gcl_au*NjMyMDgzOTI5LjE3NDUzNzE5Nzk.\" target=\"_blank\" rel=\"noopener\">[Start Free Trial]<\/a><\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Table of content Top1\uff1aEmployee Misclassification (The $50k Mistake)Top2\uff1a Incorrect Overtime CalculationsTop3\uff1aUnpaid Travel Time (2025 Update)Top4: Wrong Casual Loading ApplicationTop5: Ignoring Split Shift RulesHow Workstem Helps to Avoid These Mistakes?FAQs About the Cleaning Services Award\u00a0 2025 As a cleaning company operating in Australia, compliance with the Cleaning Services Award 2025 is crucial for your business\u2019s legal&#8230;<\/p>\n","protected":false},"author":9,"featured_media":2655,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[40,42],"class_list":["post-2123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-award-interpretation","tag-popular"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 5 Cleaning Award Mistakes That Trigger Fair Work Audits - Workstem Australia<\/title>\n<meta name=\"description\" content=\"Is your cleaning business at risk? 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