How 24/7 Restaurants Can Better Manage Their Employees?

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From dawn to dusk, 24/7 restaurants exist to satisfy the cravings of both morning people and night owls. However, running around-the-clock restaurants is not as easy as it looks. 

For one, restaurants need to be well-stocked to ensure that they are able to continuously offer food to customers at any time of the day. Additionally, they need to be able to make and maintain cleaning and food hazard regulation tasks to ensure that they keep food safety top of mind.

More importantly, restaurants need to keep themselves well-staffed to ensure that they deliver the same quality service that they promise throughout the day. But this step can often be the cause of a headache for restaurant managers. Handling many employees with differing schedules can often be a tedious process, especially when setting their shifts. Some employees may not fare well working at night while others do.

Whatever the case is, 24/7 restaurants must be able to efficiently build their workforce for a continuous working schedule. After all, it’s the people that help the business run and generate profit.

Below are just some of the ways that 24/7 restaurants can better manage their employees.

Choose what kind of schedule to implement

Among many things, round-the-clock restaurants must first determine what kind of schedule they would like to implement for employees. Should they follow a fixed or rotating schedule?

Having a fixed schedule means that employees’ shifts are repeated week to week. If a group of employees is assigned to go to work during the day, they will have to follow that schedule throughout their employment in the restaurant unless the management decides to switch to a rotating schedule. On another hand, a rotating schedule means that employees get to swap shifts after every few days or weeks. This means that the day team will have the chance to work at night and vice versa.

There are other kinds of shifts that 24/7 restaurants can consider when managing their workforce. All have their pros and cons and it’s important that restaurant managers are aware of them. They just need to make sure that they choose one that best fits the capabilities and needs of their employees and business.

Check weekly 24-hour coverage requirements

Restaurants will typically have times where they’re idle or where they’re filled to the brim with customers. In these cases, it’s important that restaurant managers know how to delegate their employees accordingly. For example, since most people go to restaurants mostly during the day, the day team may need more employees than the night team.

One way they can do this is by using sales forecasting to determine how many coverage hours is needed throughout the day and night, how many people are needed per hour, and what skills are required at those times. Monitoring customer activity using POS sales data and traffic patterns is a good way to determine how to assign certain employees to the right shift for them.

Use an attendance and rostering system

No matter how restaurants want to manage their employees, it’s important that they’re able to organize shifts with the help of technology. In this way, restaurant managers won’t have to spend hours on end just making and fixing schedules and therefore make time for more pressing matters. 

There are thousands of HR systems today that make it easier for restaurant managers to better manage the attendance of their employees. Workstem, for instance, offers a comprehensive attendance and rostering system that allows restaurant managers to fix and organize the shifts of their employees. The company’s rostering system allows managers to apply shift templates and manage their roster according to the set of working hours and break times that they provide for employees. They can also create shifts in bulk if they have a big workforce, helping them save time from adding shifts into the system one by one.

What makes Workstem’s rostering system more unique is that it supports overnight shifts and benefits. This type of functionality then makes it easier for managers of 24/7 restaurants to organize shifts for every employee. 

Moreover, Workstem’s attendance system allows both supervisors and employees to manage their attendance using something as simple as their mobile phones. In this way, restaurants can finally throw out their traditional bundy clock and finally manage attendance in one efficient platform.

Keeping employees at bay is important in business, even more so in the food and beverage sector where every worker makes up an entire organization. At the end of the day, it’s important for 24/7 restaurant managers to also consult their employees in whatever administrative step they would like to take. In this way, restaurants won’t only be offering good food and service―they’ll also be providing good and sound employment.


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