Human resources = payroll? HR Specialist = Interviewer? These questions seem simple, but they are common misunderstandings among the 340,000 SMEs in Hong Kong. Although with the increase of employees and the expansion of business, many employers hope to seek professional human resources (HR) for assistance, but most of them will stop because of high investment or receive impractical solutions.
InsureLink, which has been established for more than 20 years, is committed to solving the HR management dilemma faced by these 300,000 small and medium-sized enterprises. Help enterprises seize future opportunities, enhance competitiveness, and carry out digital transformation.
As a full-service HR outsourcing company, InsureLink is good at solving HR problems of small, medium and even micro-enterprises, from helping local soy milk store owners familiarise with labour laws, to assisting international companies headquartered in the Philippines to remotely manage its Hong Kong frontline employees, InsureLink is well aware of the unique dilemmas faced by SMEs.
Most of the SMEs in Hong Kong are in the trade, retail and social service industries, so they need to employ a large number of hourly rate employees, such as waiters, salesmen, cleaners, etc. Most of these employees are technical employees with limited foreign language ability and familiarity with IT platforms. However, even the most well-known systems currently on the market lack traditional Chinese versions, and the user interface is complicated and limited to computer operations, which makes it difficult for employers who have purchased the system to use.
Frequent operational errors
There are many factors that affect payroll, including working hours, statutory holidays, paid annual leave, sick leave, maternity leave, MPF offsetting arrangements, and termination compensation. However, common errors in payroll software in the market include system instability leading to data loss, calculation errors, insufficient system capacity and compatibility, resulting in the inability to operate multiple tasks at the same time, and even needing manual calculation, which is time-consuming.
Many clients turn to InsureLink for a single service, such as recruiting or payroll. But they gradually realise the diversity and complexity of HR issues, and know that there are different standards and many risks. For example, is the payroll calculated based on the calendar year or the employee’s join date? Have the amendments to the latest Employment Ordinance been reflected in all employee files/contracts? How to calculate holiday pay under compliance?
Before using Workstem, InsureLink had used eight different payroll systems. Workstem has become a long-term partner with InsureLink because of its accuracy, stability, and localisation. At present, more than 90% of InsureLink’s customers and their payroll have been using Workstem.
The two parties are both customer relationships and business development partners. On the basis that the payroll system solves the daily work of the enterprise, Workstem also assists InsureLink to explore a large number of new opportunities, creating value of technology and business development.
Professional and compliance platform
Workstem’s payroll management is fast and stable, which supports multi-interface and multi-account simultaneous operation, and helps InsureLink greatly improve the work efficiency of managing customers. The platform’s 100% payroll calculation accuracy ensures HR compliance and avoids business disputes and legal risks.
Flexible operations for employers and employees
With Workstem’s simple design and the traditional Chinese version of the mobile App, managers and frontline employees can quickly and accurately schedule, clock in, ask for leave, calculate payroll anytime, anywhere, so as to effectively control cost and standardise HR workflow. If the enterprise needs implementation support in order to speed up efficiency, Insurelink provides online and offline training to teach the managers and employees of the enterprise how to use the system and operation logic. Generally, it only takes about two weeks to help companies with 31-100 people complete the implementation. Insurelink will also flexibly come up with a feasible system implementation plan according to the actual situation of the enterprise. For example, the employees of a certain restaurant are relatively old and unfamiliar with tech things, so it is difficult for them to activate the Workstem One App. Therefore, Insurelink needs to send someone to the offline store to help these employees activate one by one, and explain the process and system operation clearly.
Local insight creates new business
In the process of using the Workstem digital platform, enterprises also learn local regulations, MPF, and tax policies, and then understand the scope and value of HR services, and also investigate more customer needs.InsureLink and Workstem have both created the possibility of business development.