5 Tips on How HR Leaders can Amplify Their Employee-Centric Role

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HR professionals are often overlooked as the core element of every business. The truth is, they help keep internal operations intact through policies that ensure employees remain motivated and cared for at work. However, the COVID-19 pandemic further amplified the role of HR leaders as not only policy-making bodies, but more compassionate and understanding individuals.

Even in the post-pandemic world, where employees return to their offices and operate normally again, there’s no doubt that HR professionals are expected to remain empathetic towards employees.

In this blog, we’ll be tackling 5 ways on how HR leaders can amplify their employee-centric role.

Prioritize effective communication 

In order for HR leaders to better manage employees, they must learn how to communicate their policies and initiatives. They can do so by promoting transparency and an open-door policy, arranging occasional catch-up meetings, organizing various team-building activities, and more. 

Through these ways, HR leaders can prevent confusion through miscommunications, push employees towards a common goal, and create a sound work environment. Additionally, proper communication encourages employees to be motivated, honest, well-behaved, and loyal to the company as they are assured that their concerns will always be heard and resolved by the management.

There are different ways that employees and HR managers can communicate with one another, what with the number of collaborative tools already out in the market today such as Zoom, Slack, and Discord. Aside from these platforms, many HR systems today are also equipped with chat functions. Workstem’s Staff App, for example, not only allows employees to apply for leaves and check their leave balance and payslips but also enables them to directly message HR regarding their concerns. In this way, employees will no longer have to go through tedious processes or use different apps just to communicate their HR-related concerns to HR managers.

Focus on health and wellness

Employees often feel comfortable in the workplace if their employer has health and wellness programs in place for them. A 2015 study shows that wellness programs made for employees can help reduce absenteeism, improve productivity and boost job satisfaction.

Considering that the pandemic is essentially a health crisis that altered the way people look at their physical and mental well-being, it’s now more important for employers to care for their employees through a couple of wellness initiatives. They can be something like hosting health webinars in partnership with healthcare organizations or arranging healthy meals for all employees.

Utilize technology to streamline HR processes

In this day and age, technology is considered a need rather than a want in business, especially in HR. To help HR leaders focus on their employee-centric policies, they can employ technologies―from something as simple as mobile apps to advanced solutions―to streamline their work. 

Workstem, for example, offers various solutions that resolve problems in attendance, leave, and payroll management and more. The programs are designed to help reduce human errors, organize records, and gather data that can be useful in creating or changing work policies. Additionally, Workstem has self-service options that allow employees to input and check their payslips, attendance and leaves, giving them the flexibility that they want and need from their employer.

Create employee growth and professional development initiatives

According to Udemy, 42% of employees see learning and development opportunities as the most important benefit in a workplace after salary. With this in mind, HR leaders must develop professional development programs―such as mentoring and coaching activities, recognition and rewards, soft skill development initiatives, and more―to help employees advance in their careers. In turn, these will motivate employees to go to work and help companies reduce employee turnover.

Show effective leadership

Employees often emulate the actions and values of their leaders. If HR leaders show that they effectively listen to employees and implement policies that equally cater to everyone, employees will then see that they’re working at the right company. This could lead to increased productivity and motivation in the workplace, as well as better output that could benefit the entire organization.

By considering and implementing these tips, HR leaders can make employees feel valued and well taken care of in the organization. Even in a post-pandemic world, employers should continue emulating or exceeding the level of compassion and consideration that they portrayed during these times of uncertainty. When all hope is lost, there’s HR to help make things clear and smooth-sailing for everyone.


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